Privacy Policy. In plain words.

1. Who we are

insora360 is operated by New Reign Capital LLC, a Delaware limited liability company (“insora360”, “we”, “us”). This policy covers the website at insora360.com and the insora360 iOS app. Questions: privacy@insora360.com.

insora360 is a professional network for the insurance industry, intended for adults in the United States.

2. Information we collect

Information you give us

• Account information: your name, email address and password (stored only in scrambled, “hashed” form).
• Profile information: photo, cover image, headline, current role, work history, education, licenses and designations, specialties, city and state, and anything else you add.
• Content you create: posts, Stories, comments, reactions, polls, photos, videos, mentions and tags, saved items and collections.
• Messages: direct messages, message requests, group chats, event chats, application conversations and their attachments.
• Your Network: connections, invitations, people you follow, companies you follow, and members you block.
• Companies: company pages you create, claim or manage, the people you invite to manage them, and the email or domain you use to verify a company.
• Jobs: job postings you create; and, when you apply, the profile sections you choose to share, your answers to screening questions, an optional verified email, and an optional video intro of up to 30 seconds. Also your Looking setting, “Open” ring choice and job-alert criteria (topics, places, minimum pay), and interview times.
• Events: events you host, your event team, registrations, tickets, ticket transfers, check-ins, and sponsor or speaker requests.
• Payments: if you buy a ticket, a record of the purchase (event, amount, date, and Stripe reference numbers) and any refund. If you host paid events, your Stripe Connect account reference and payout status. Your card and bank details go directly to Stripe; we never see or store them.
• Reports and support: reports you file (with the reason and details you give), and emails you send us.
• Settings and choices: notification and email preferences, and when you agreed to our Terms of Service and this policy (and which version).

Information collected automatically

• Sign-in and security information: when you sign in, our account system records your session, including your IP address and browser or device type, to keep you signed in and to protect against abuse (for example, limiting repeated sign-in attempts).
• Server logs: like most websites, our hosting provider records technical request information (such as IP address, browser type, page requested and time) used to run, secure and fix the service. These logs are kept for up to 30 days.
• Activity in the service: for example, which Stories and videos you’ve viewed (to show what’s new and count views), which notifications and messages you’ve read, and an anonymous daily count of views of an event page (we don’t record who viewed it).

We don’t collect your device location, contacts or browsing history on other sites. City and state on your profile are what you type.

Information from other sources

• Other members, when they mention or tag you, invite you, add you to an event team, a company page or a conversation, or report content involving you.
• Public business information. Some company pages (“Unclaimed” listings) were created from publicly available business information, including through our CHARLIE company directory, and may show a company’s name, website, logo, location and description. When you add a company website, we may read that website’s public page and logo to suggest details.
• Profiles we prepare. insora360 may prepare a profile for an insurance professional who hasn’t joined yet, using information compiled from public industry directories, websites and social media profiles — such as their name, title, employer, location and professional background. These profiles are marked as not yet claimed, may be visible to others before the person claims them, and we may email the person an invitation to claim theirs. If a profile is about you, you can claim it, or ask us to correct or remove it by emailing privacy@insora360.com.
• Stripe, which tells us whether a payment, refund or payout account succeeded.
• Earlier integrations. Some members joined through a previous connection with partner services (CHARLIE and Switch’d). Those integrations are paused, and we don’t currently send them new insora360 activity.

3. How we use information

We use information to:

• Provide the service — show your profile, deliver posts and messages, run your Network, company pages, jobs and events, and process tickets and payouts.
• Make suggestions — such as people you may know (based on things like shared employers, schools and connections), and jobs that fit your profile and alerts.
• Communicate with you — account emails (sign-in, verification, password reset, deletion), notifications you choose, job alerts, interview reminders and tickets.
• Keep insora360 safe — verify accounts, prevent spam and fraud, review reports, enforce our Terms of Service (including by removing content or suspending accounts), and protect members.
• Improve the service — understand what’s working and fix problems.
• Meet legal obligations — such as tax, accounting, and responding to lawful requests.

We don’t use your information for advertising, and we don’t sell it.

4. Who can see your information

Other members and the public

• Your profile is public: other members, visitors to insora360 and search engines can see it. Don’t put anything on your profile you want to keep private.
• Posts can be seen by members, and through share links and public pages, by others. Stories are shown for 24 hours.
• Comments, reactions and connections may be seen by others who can see the related post or profile.
• Messages are shared with the people in the conversation, including people added later to a group chat or application conversation.
• Looking is private. If you choose Show it on my profile, others see the “Open” ring on your photo.

Blocking someone stops you from seeing each other’s profiles and content on insora360, and from messaging each other.

Employers, when you apply for a job

When you apply, the company’s owner, its managers and anyone they add to the hiring team receive your application snapshot (the profile sections you selected, your screening answers, and — if you chose — your verified email and video intro). If you withdraw, they lose access on insora360, but we can’t recall copies they made.

Hosts, when you register for an event

The host and their event team see your name, photo, title, company, ticket type and amount, and check-in status. Other attendees, the host and their event team may see you in the event’s chat.

Company managers

If you manage a company page, other managers of that page can see your role there.

Service providers

We use these companies to run insora360. They may process information only to provide their service to us.

Content from other sites

Some pages load content directly from other companies, which then receive your IP address and browser information:

• YouTube and Vimeo when you play a linked video;
• OpenStreetMap for event location maps, and Google Maps if you open directions;
• Google for some company and school logos.

When you share a link, our server visits that link to build a preview.

For legal and safety reasons

We may share information if we believe in good faith it’s needed to comply with the law or a legal request, to protect the safety, rights or property of members, the public or insora360, or to investigate fraud or security issues.

If our business changes

If insora360 is involved in a merger, acquisition or sale of assets, information may be transferred as part of that deal. We’ll tell you before it becomes subject to a different privacy policy.

5. Administrator review of conversations

To keep insora360 safe, insora360 administrators may read a conversation — direct messages, group chats, event chats or application conversations, and their attachments — when there is a safety, legal or support reason, such as a report, a legal request or a support request.

• Before opening a conversation, the administrator must record a reason. Each review is logged.
• Administrators do not join the conversation. A review doesn’t change read status or notify participants.
• Access to a conversation under review is time-limited.

Administrators may also see reported content and the reason for a report, and may hide, edit or remove content that breaks our Terms.

6. How long we keep information

We keep your information while your account is open, and as described below.

• Stories stop being shown after 24 hours. We keep them until you delete them or delete your account.
• Deleted messages: if you delete a message, its text is removed.
• Job applications: if you withdraw an application, your shared profile snapshot, answers and video are removed. Your video intro is also deleted when the job closes. A minimal record that you applied and consented remains.
• Content you delete is removed from the service. Backups may keep it for up to 7 days.

When you delete your account

1. Right away: your profile becomes a “Deleted member” placeholder, your posts, Stories, comments, reactions and connections are hidden from everyone, and you’re signed out on every device.
2. For 30 days: you can sign in and choose Keep my account to restore everything.
3. After 30 days: your sign-in account and your data — profile, photos and videos, posts, Stories, comments, reactions, connections and other account data — are permanently deleted. We email you when it’s done.

What stays after deletion:

• Messages you sent stay in the other people’s conversations and show as from “Deleted member.”
• Paid ticket purchases and refunds, safety reports, and administrator logs are kept, but without your name, email or profile, for legal, accounting and safety reasons. Ticket purchase and refund records are kept for 7 years; safety reports and administrator logs are kept as long as needed for safety and legal reasons.

Before you can delete your account, you must transfer or close any company you own and refund and cancel any upcoming event you host that has paid tickets.

7. Your choices

• Profile and content: edit or delete your profile details, posts, Stories, comments and messages at any time.
• Notifications: in Settings › Notifications, choose which notifications you get in the app, and turn each on or off by topic.
• Email: we don’t send notification emails. You’ll still get essential account and transaction emails (such as sign-in, security, ticket and deletion notices).
• Job alerts and Looking: turn them on or off at any time on the Jobs page.
• Blocking and reporting: block members in Settings › Blocked, and report content with Report.
• Device permissions (iOS app): the app asks for camera, microphone or photo library access only when you choose to capture or attach something. You can change these in your device settings.
• Delete your account: Settings › Account › Delete account.
• Access, correction or a copy of your data: email privacy@insora360.com. We’ll verify your identity and respond within 45 days.

8. Cookies and similar technologies

We use only what’s needed to run insora360:

• Sign-in cookies keep you signed in securely (they last up to 7 days and refresh while you use the site).
• Preference storage in your browser remembers things like drafts and display choices.
• The iOS app keeps your sign-in token in the iPhone’s secure keychain.

We don’t use advertising cookies, cross-site tracking, or third-party analytics. Because we don’t track you across sites, we don’t respond differently to “Do Not Track” signals.

9. Security

We protect your information with encrypted connections (HTTPS), hashed passwords, secure sign-in cookies, access checks so people see only what they’re allowed to, and limited administrator access with logging. No system is perfectly secure, so we can’t guarantee security. Please use a strong, unique password and tell us right away at support@insora360.com if you think your account is compromised.

10. Children

insora360 is for professionals 18 and older. It is not intended for children, and we don’t knowingly collect information from anyone under 18. If you believe a child has given us information, contact privacy@insora360.com and we’ll delete it.

11. US state privacy rights (including California)

Depending on where you live, you may have the right to:

• know what personal information we collect, use and disclose, and get a copy;
• correct inaccurate information;
• delete your information;
• opt out of the sale or sharing of personal information, or its use for targeted advertising or profiling.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising (as those terms are defined in California law). We don’t use sensitive personal information to infer characteristics about you.

The categories of personal information we collect are described in section 2: identifiers (name, email, account IDs, IP address), professional or employment information, commercial information (ticket purchases), internet or network activity (sign-in sessions and server logs), audio/visual information (photos and videos you upload), and the content of your messages. We disclose them only for the business purposes in sections 3 and 4.

To make a request, email privacy@insora360.com. You can also delete your account yourself in Settings. We’ll verify your request by confirming it with the email on your account, and respond within 45 days. You may use an authorized agent. We won’t treat you differently for exercising your rights. If we deny your request, you may appeal by replying to our decision.

12. Visitors outside the United States

insora360 is run from the United States, and your information is stored and processed in the US. If you use insora360 from outside the US, your information will be transferred to the US, where privacy laws may differ from those where you live.

insora360 is designed for people in the United States. If you’re in the European Economic Area or the UK, we use your information to provide the service you signed up for, for our legitimate interest in running a safe service, with your consent where we ask for it (which you can withdraw at any time), and to meet legal obligations. You can ask to access, correct, delete or export your information, or object to how we use it, by emailing privacy@insora360.com, and you can complain to your local data protection authority.

13. Changes to this policy

We’ll update this policy when our practices change. If changes are significant, we’ll tell you in advance — for example, by email or a notice on insora360 — and update the date at the top of this policy.

14. Contact us

New Reign Capital LLC
27762 Antonio Parkway L-1 #473
Ladera Ranch, CA 92694
Privacy: privacy@insora360.com
Support: support@insora360.com
Website: insora360.com